CoveAssist Legal & Privacy Center
Privacy Policy
Effective Date: 01-04-2025
CoveAssist (“we,” “us,” or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://coveassist.com or use our services.
Data Controller: CoveAssist, Amsterdam, The Netherlands
Contact Email: info@coveassist.com
1. Data We Collect
- Personal Identification Information: Name, email address, phone number
- Account Information: Login credentials, preferences
- Usage Data: IP address, browser type, pages visited
- Affiliate Information: Referral data, commission details
2. How We Use Your Data
- To provide and maintain our services
- To manage your account
- To process transactions and send related information
- To communicate with you
- To comply with legal obligations
3. Legal Basis for Processing
- Consent
- Contractual Necessity
- Legal Obligation
- Legitimate Interests
4. Data Sharing
- With trusted service providers such as Rewardful and cloud hosting providers
- With legal authorities if required
5. Your Rights
- Access, Rectify, Erase, Restrict, Object, Data Portability, Withdraw Consent
6. Security
We implement appropriate technical and organizational measures to protect your personal data.
7. Changes to This Policy
We may update this Privacy Policy. Updates will be posted on this page.
Cookie Policy
Effective Date: 01-04-2025
Cookies are small text files stored on your device to enhance user experience. By using our website, you consent to the use of cookies as described below.
1. Types of Cookies We Use
- Essential Cookies
- Performance Cookies
- Functional Cookies
- Targeting/Advertising Cookies
2. Third-Party Cookies
We use third-party services like Rewardful that may set their own cookies.
3. Managing Cookies
You can control and manage cookies through your browser settings. Disabling cookies may impact functionality.
Affiliate Program Terms
Effective Date: 01-04-2025
CoveAssist operates an affiliate program through Rewardful. Affiliates agree to:
- Promote CoveAssist lawfully and ethically
- Follow commission structures as posted on our Affiliate Program page
- Acknowledge that commissions are tracked via a 90-day cookie window
- Understand that commissions are paid monthly via PayPal
We reserve the right to terminate affiliate accounts for breach of these terms.
Data Processing Agreement (DPA)
Effective Date: 01-04-2025
This DPA outlines the relationship between CoveAssist (“Processor”) and Customers (“Controller”) for data handling purposes.
1. Purpose
Processor processes personal data to deliver CoveAssist services, including chatbot configuration and automation.
2. Data Subjects
- Controller’s employees
- Controller’s customers/end users
3. Data Types
- Names, email addresses, chat logs, user-generated content
4. Processor Obligations
- Process data only on Controller’s instructions
- Maintain confidentiality
- Implement technical and organizational measures
- Notify Controller promptly of data breaches
5. Subprocessors
Authorized use of trusted subprocessors like cloud hosting services (e.g., DigitalOcean).
6. International Transfers
Appropriate safeguards will be used if transferring data outside the EEA.
7. Termination
Upon termination, data will be returned or deleted per Controller’s request.
8. Governing Law
This DPA is governed by the laws of The Netherlands.
Contact: info@coveassist.com
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